Product Protection Policy

IJOYMOTO Product Protection Policy

To enhance your ownership experience and protect your investment, IJOYMOTO offers an optional Product Protection Plan through a third-party protection provider. Below are the full details of this service.

1. What Is the Product Protection Plan?

The Product Protection Plan is an optional add-on available for products purchased on the IJOYMOTO website. Coverage includes:

Accidental damage (e.g., drops, cracks, liquid spills) from the date of purchase
Power surge damage from the date of purchase
Mechanical and electrical breakdowns that occur after the manufacturer's warranty expires

2. Within One Year Warranty Replacement

After purchasing this Product Protection Plan, if a quality issue or failure covered under the plan occurs within one year from the date of product purchase, you are eligible for a warranty replacement (replacement instead of repair). Specific replacement terms are subject to the rules of the third-party protection provider.

3. Plan Cost

The cost of the protection plan varies depending on the product and coverage period selected. The price will be displayed at checkout.

4. Enrollment & Activation

You may enroll in the Product Protection Plan at the time of purchase on the IJOYMOTO website. Once purchased, you will receive a confirmation email with your coverage details. Coverage begins on the date of product purchase.

5. How to File a Claim

If you experience an issue covered by the plan:

Use the claims link provided in your confirmation email to contact the resolution center.
Follow the on-screen instructions to submit your claim.
A claims specialist will guide you through the process.

Please note: The maximum claim amount is limited to the original purchase price of the product. IJOYMOTO will provide assistance as needed throughout the process.

6. Returns & the Protection Plan

If you return or exchange a product after purchasing a protection plan, please notify us promptly. The protection plan may be affected by the return or exchange. Contact our customer service team for assistance.

7. Disclaimer

The Product Protection Plan is provided by a third-party protection provider. IJOYMOTO acts solely as an intermediary and does not assume responsibility for the quality or execution of the protection plan. Please read the plan's full terms and conditions carefully before purchasing to understand the scope of coverage.