Shipping Protection Policy

IJOYMOTO Shipping Protection Policy

To provide a safer and more reliable shopping experience, IJOYMOTO has partnered with a third-party shipping protection provider to offer optional shipping protection insurance. By purchasing this service, your order will receive additional coverage during transit.

1. What Is Covered

Once purchased, shipping protection covers your products during the entire shipping process, including:

Lost packages: If your order is lost in transit, you may file a claim in accordance with the insurance terms.
Damaged packages: If your product is damaged during shipping, compensation will be provided.
Force majeure events: Coverage for damage or loss caused by natural disasters, traffic accidents, or other unforeseen circumstances, subject to specific terms.

2. How to Purchase

Shipping protection can be added at checkout. If selected, the service fee will be automatically added to your order total. Coverage applies only to the products in that specific order.

3. Claims Process

After purchasing shipping protection, you will receive a confirmation email with coverage details and claims instructions.

To file a claim: Contact the protection provider directly using the information provided in your confirmation email.
Required documents: You may need to provide supporting documents such as carrier proof of loss, photos of damaged items, or other evidence as specified in the claims guide.

IJOYMOTO will assist by providing any necessary order information, but the claims process is handled solely by the protection provider.

4. Cancellation

Before shipment: Contact us to request a refund for the shipping protection fee.
After shipment: Shipping protection cannot be cancelled once the order has shipped.

5. Exemptions

Shipping protection may not apply in certain situations, including but not limited to:

Incorrect delivery information provided by the customer
Intentional damage to the product

Please review the full terms and conditions provided by the protection provider for detailed exemption clauses.

6. Important Reminders

Verify your shipping information: Ensure your delivery address and contact details are accurate at the time of order to avoid claim complications.
Inspect upon delivery: Check your package immediately upon receipt. If you find any damage, contact the protection provider as soon as possible to initiate a claim.